GUEST ACCESSIBILITY
NEW!
Register for our Ride Accessibility Program prior to your visit!
See details under "Ride Accessibility Program" below.
Knoebels is a Certified Autism Center™
Knoebels has partnered with The International Board of Credentialing and Continuing Education Standards (IBCCES), a global leader in online training and certification programs, to be designated as a Certified Autism Center™ (CAC). Our team has received specialized training to ensure they have the requisite knowledge, skills, temperament, and expertise to cater to all children, including those with special needs. It is our goal to provide every family with an enjoyable and memorable visit, and we are proud to offer specialized services to guests who have autism or other special needs. To learn more about Certified Autism Center™, click here.
Access
Most rides, attractions, games, gift shops, and food stands are accessible to all our guests. Knoebels is committed to providing a safe environment for our guests and strictly enforces safety regulations in accordance with the Pennsylvania Rides Safety and Liability Act and Pennsylvania State Amusement Ride Inspection Act. Knoebels reserves the right to deny any guest admission to any ride.
Ride Accessibility Program
As a courtesy, Knoebels offers a Ride Accessibility Program allowing guests to board rides through exit gates (or another designated accessible entrance). This program is for guests with permanent physical and mental disabilities. Guests who would like to participate in the program must present a valid IBCCES Accessibility Card at a Guest Services location at the park. Guests must register for an IBCCES Accessibility Card by clicking here.
This program allows the participating card holder and one (1) additional guest (two (2) total) to board the rides through the exit gate. Flying Turns is weight based, with a maximum of 400 lbs. If both riders are over the weight capacity, the participating guest will have to ride alone. The Flying Turns attraction only allows 1 ride per guest, whether disabled or not. Everyone must disembark after each ride.
The accessibility card holder MUST RIDE in order for the additional guest accompanying him/her to enter the ride through the exit gate. One or more accompanying guests must be able to physically assist the disabled guest on and off the ride if assistance is required. Ride operators are not permitted or trained to physically assist guests onto or off the rides.
All height and medical restrictions still apply to each ride. Ride tickets or a hand stamp must still be purchased to ride each ride. The courtesy wristband guest must still pay to ride each attraction, with either a ride pass or tickets.
The participating guest must visit Guest Services each day of their visit in order to utilize the program.
IBCCES Accessibility Card Registration
To register for the IBCCES Accessibility Card (IAC), guests must visit www.accessibilitycard.org and upload the required information into a secure, online portal. Once a guest has filled out the online application and uploaded necessary documentation, they will be able to access their digital IAC. All guests must show their valid IAC at a Guest Services location in the park to participate in the Ride Accessibility Program.
Only IBCCES can issue the IBCCES Accessibility Card and NOT Knoebels. IBCCES conducts an audit to confirm the efficacy of information provided for the IBCCES Accessibility Card application. Individuals found to be fraudulently requesting or using the program will be asked to leave and may be permanently banned from the park.
Low Sensory Room
Located in the former location of Lost Logger near our kiddie area: Guests with sensory processing needs, such as children, teens, and adults on the autism spectrum, are welcome to utilize this room for a calming, sensory-friendly space.
Please note the sounds of the park may still be heard, such as the carousel band organ and a train whistle approximately every 10 minutes. However, we hope this space will allow a brief respite from the louder or more overstimulating noises and environments.
This room was designed to be used for short periods of time as needed. We kindly request you respect the needs of other guests using the space.
Parking
Handicap parking is provided for vehicles displaying a handicapped placard or license plate. These parking spaces are located in the front of the parking lot and at the tram shelters. Ask a Parking Attendant for assistance, if you are not sure where to go.
Wheelchairs & ECVs
Guests may bring their own or a limited number of wheelchairs and Electric Convenience Vehicles (ECV) are available at the Rent-All-Center on a first-come first-serve basis for a rental fee.
When renting, a drivers license is required as a security deposit. Guests must be 18 years of age to rent an ECV. ECV’s may be reserved in advance by calling the Rental Center at 1-800-487-4386.
All guests using wheelchairs or ECV’s, whether personal or rented, must follow all manufacturers’ operating guidelines and park safety rules. For safety reasons, Segways, personal golf carts, hoverboards, bicycles and scooters are NOT permitted in the park.
Restrooms
Most restrooms at Knoebels are wheelchair accessible. There are “Family Restrooms” available for guests who require assistance from members in their party. The Adult Care Center is located at the restrooms behind Pizza. This center is for adult or child personal hygiene needs.
First Aid
The First Aid Station is located at the end of the Park Office Building, across from the Flyer Ride. It is staffed from 9:00 am to approximately 1 hour after the park closes by a professionally trained Emergency Medical Technician, Paramedic, and / or Licensed Practical Nurse.
The First Aid Station is prohibited by law to fill oxygen cylinders. There are no accommodations in the First Aid Station for adult or child personal hygiene needs. The “Family Restrooms” or the “Adult Care Center” may be used for those needs.
Riding the Rides
Guests with recent surgery, heart problems, high blood pressure, neck or back problems, seizures, pregnancy, or have any other condition that may be aggravated by riding must use discretion in selecting which rides to ride. You know your medical history, limitations, and restrictions, Knoebels does not. Therefore, YOU must use good judgment when deciding which rides to ride. Our primary concern is your ability to endure the dynamics of a ride without risk to yourself, other riders, or staff members. If you suspect your health could be at risk, or you could aggravate a pre-existing condition, DO NOT RIDE. We encourage you to watch each ride through it’s loading, operating and unloading cycle to understand its operation. This allows you to gather information about the ride and make an informed decision about which rides to go on.
All guests should be aware that, although remote, there is always the possibility that mechanical problems, power failure, or adverse weather conditions could occur leading to the sudden stoppage of a ride. In that event, riders may be required to evacuate the ride over catwalks or travel down steeply inclined ramps or steps. All guests MUST BE ABLE to evacuate themselves or with assistance from a member of their party. All guests must fit properly into all ride restraint systems. If a guest does not fit properly in the restraint system, they will not be able to ride that ride.
Ride Release Card
A Ride Release Card is required to be carried by a person who is wearing a brace, sling, splint or cast. These cards can also be issued to guests with prosthetic devices, who do not desire a courtesy band.
This card serves as a notice of understanding that the injury did not occur at Knoebels, and that the person is accepting full responsibility and will ride in accordance with the Rides Restriction form provided with the Ride Release Card.